Connecting to Optimum WiFi

How do I get my Optimum ID and password?

In order to access Optimum WiFi®, you will need your Optimum ID, password and a WiFi enabled device.

If you already have an Optimum Online e-mail address, your Optimum ID is simply every character before the @ sign. For example, if your e-mail address is jsmith@optimum.net, then your Optimum ID would be jsmith. You can sign into Optimum WiFi using the same password you use for your Optimum Online E-mail.

The following is an example of the Optimum WiFi sign in page for Apple iPhones:

If you choose to register your device with automatic sign in, your device will connect automatically each time you are close to an Optimum WiFi location. Click here for additional information.

Forgot Optimum ID or Password
If you cannot remember your Optimum ID or password, simply click the appropriate link below and you will be prompted to provide information that will help you access your forgotten credentials.

Once you have your Optimum ID and password, you will be able to sign into Optimum WiFi if you are near an Optimum WiFi hotspot using your WiFi enabled device.

Create an Optimum ID
If you have Optimum Online and would like to create an Optimum ID in order to use Optimum WiFi, click here. You will be directed to the Optimum ID Management Center to set up your Optimum ID.

Once you have created your Optimum ID and password, you will be able to sign into Optimum WiFi using your WiFi enabled device.

Automatic Sign-In
Optimum WiFi automatic sign-in allows you to register up to four WiFi devices and seamlessly connect to thousands of hotspots without being prompted to enter a username and password. Click here for further information or view the tutorial to learn more about Optimum WiFi automatic sign in.

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How do I login to Optimum WiFi?

To login to Optimum WiFi, you simply open your system's web browser and navigate to any website. You will be redirected to the Optimum WiFi login page. Enter your Optimum ID and password and off you go.

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Do I need any special software to connect to Optimum WiFi?

No, you do not need any special software to connect to Optimum WiFi. You can use the software that comes with your WiFi-enabled laptop or handheld. We have listed steps for connecting with some of the more common devices here. If you don't see yours listed, please let us know.

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What if I can't login?

Check hotspots
First, make sure you are in a Optimum WiFi hotspot. Using your WiFi-enabled device, look at the list of available networks and make sure that you see the network name "optimumwifi". This is sometimes called the SSID. If you don't see "optimumwifi" in the list, you are not in a hotspot. You can check the map to find a spot close by.

Check signal bars
If you do see the "optimumwifi" network name and still can't connect, again, check out your WiFi-enabled device to see how many signal bars are present. If you only have one or two bars you may need to move closer to the center of the signal. The map can be helpful here as well, or just move around a bit to see where the signal is stronger. Remember, the smaller the device, the closer to the access point you'll need to be. This is because the antenna in the smaller devices are usually not as strong as in a laptop.

Service Issue
If you still cannot get online and you are sure that you have your Optimum ID and password right, it is possible that we are having a service issue. You can either contact us, or if you don't have time right now - Share your experience with us here.

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Which browsers can I use to login to Optimum WiFi?

Optimum WiFi works with all major web browsers on both laptops and handheld devices. To use its "remember me" functionality, cookies need to be enabled in your browser.

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Which operating systems can I use with Optimum WiFi?

Optimum WiFi works with any operating system that supports a WiFi network adapter and Internet Protocol (TCP/IP) network connection.

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I have forgotten my username and password, how can I retrieve it?

If you have forgotten your username or password you can contact us when you get home and we'll get you up and running again.

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I see the optimumwifi SSID or network name and still can't connect, why?

If you see the "optimumwifi" network name or SSID and still can't connect, again, check out your WiFi-enabled device to see how many signal bars are present. If you only have one or two bars you may need to move closer to the center of the signal. The map can be helpful here as well, or just move around a bit to see where the signal is stronger. Remember, the smaller the device, the closer to the access point you'll need to be. This is because the antennas in the smaller devices are usually not as strong as in a laptop.

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I am sitting inside my local coffee shop and am having trouble connecting. Does Optimum WiFi work indoors?

Optimum WiFi's hotspots are a collection of thousands of internet access points strategically placed outside to create the largest coverage area. These access points are so strong that they often provide coverage inside as well but that coverage is not assured. If you think having additional coverage inside would be helpful - please let us know.

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